Alpine Springs Water Distribution LLC ("Alpine Springs," "we," "us," or "our") is committed to protecting the privacy of our customers. This policy explains what information we collect, how we use it, and your choices regarding our use of your information in connection with our local water delivery and consulting services in the Santa Rosa, CA area.
1. Information We Collect
We collect information necessary to provide and manage your water delivery and billing services.
- Contact and Identification Data: We collect your name, physical delivery address (125 Foley St, Unit C, Santa Rosa, CA 95401), email address (support@alpinespringswater.biz), and phone number (707-708-2939).
- Order and Service Data: Details of your orders, delivery schedules (e.g., 3-gallon or 5-gallon bottles), and dispenser rentals.
- Billing and Payment Data: We collect payment information, such as credit card details, but we do not store full credit card numbers on our servers. This data is handled securely by our third-party payment processor (e.g., via Biller Genie and QuickBooks) using tokenization in compliance with PCI DSS standards.
- Communication Data: Records of calls, emails, and JotForm submissions.
2. SMS / Text Messaging Policy
By providing your mobile number, you are giving express consent to receive text messages from Alpine Springs Water Distribution LLC related to your account, orders, and services.
- Consent: You are consenting to receive messages from Alpine Springs Water Distribution LLC.
- Data Sharing: Your personal information (including phone number) will not be shared with third parties for marketing purposes. Data is only shared with essential service providers necessary for delivery and billing.
- Message Frequency: Message frequency will vary based on your delivery schedule, billing cycle, and service updates.
- Opt-Out: You may reply STOP at any time to opt-out of future messages.
- Help: You may reply HELP for more information, contact details, or support.
- Rates: Message and data rates may apply based on your carrier plan.
3. How We Use Your Information
We use the collected information solely for the following purposes:
- Service Delivery: To schedule, process, and fulfill your water delivery and related service requests.
- Billing and Collections: To process payments, manage recurring billing, and maintain accurate accounting records in QuickBooks and Biller Genie.
- Customer Support: To respond to inquiries, address service issues, and provide scheduling updates.
- Marketing and Promotions: To inform you about new products, services, and offers related to Alpine Springs Water Distribution.
4. Sharing Your Information
We do not sell your personal information. We only share your data with the following essential third-party service providers:
- Payment Processors (e.g., Biller Genie, QuickBooks): To securely handle payment processing, tokenization, and recurring billing.
- Delivery Personnel: To provide physical access and instructions for water delivery to your address.
5. Security and Data Storage
- We use commercially reasonable security measures to protect your data.
- As noted, we do not store sensitive payment card information.
- We utilize encryption and secure cloud-based systems for storing customer and order data.
6. Your Rights (California Residents)
As a company operating in California, we strive to comply with relevant California consumer privacy laws.
- You have the right to request access to the personal information we hold about you.
- You have the right to request that we delete the personal information we have collected from you, subject to certain exceptions (such as data required for legal compliance or necessary for processing outstanding orders/invoices).
To exercise any of these rights, please contact us using the information provided below.
Contact Us
If you have questions about this privacy policy or our data practices, please contact us:
Alpine Springs Water Distribution LLC